RPlayer Technical Support

Last Updated: April 20, 2026

Contact Us

If you have any questions, suggestions, or need technical assistance, please contact us:

Email: huizhimrl@gmail.com.com

We typically respond within 1-2 business days.

Frequently Asked Questions

What video formats does RPlayer support?

RPlayer supports common video formats including MP4, MOV, MKV, AVI, WMV, FLV, WebM, and more. It also supports multiple subtitle formats such as SRT, ASS, and SSA.

How do I import video files?

You can import videos in three ways: (1) Tap the "+" button on the Files tab to import from your Photo Library or Files app; (2) Use "Import from URL" to download videos directly; (3) Connect to a WebDAV server to access remote files.

How do I add subtitles?

When playing a video, tap the subtitle icon in the player controls. You can choose a subtitle file from your device or edit subtitles directly within the app. RPlayer also supports embedded subtitle tracks.

Does RPlayer support background playback?

Yes. Go to Profile > Playback Settings and enable "Background Playback". You can also enable Picture-in-Picture mode to continue watching while using other apps.

How do I use the vocabulary feature?

During video playback, you can look up words using the built-in dictionary. Tap the bookmark icon to save words to your vocabulary list for later review.

How do I restore my purchase?

If you've previously purchased the full version, go to Profile and tap "Upgrade to Full Version". The App Store will automatically detect your previous purchase and restore it at no additional cost.

The app is not working properly. What should I do?

Try the following steps: (1) Restart the app; (2) Update to the latest version from the App Store; (3) Clear the app cache in Profile > Storage Management. If the issue persists, please contact us via email with a description of the problem and your device model.

Privacy

RPlayer does not collect any personal data. For details, please see our Privacy Policy.

App Information

App Name: RPlayer

Version: See the About page in the app

Platform: iOS / iPadOS